Aramark Facility Services

Aramark Facility Services at Agnes Scott College

Aramark is proud to provide a wide range of facility services to Agnes Scott College, including:

• Landscaping: We maintain the college's grounds, including lawns, gardens, and trees.  We also provide snow removal and trash removal services.
• Building operations and maintenance: We perform routine maintenance on the college's buildings, including HVAC, electrical, plumbing, and carpentry work.  We also respond to emergency repairs as needed.
• Custodial: We keep the college's buildings clean and sanitary.  We also take care of trash and recycling.
• Event set-up: We provide a variety of services for events on campus, including setup and tear down.
• Furniture moving: We move furniture within the college (office moves, temporary relocations).

How to submit a work order

 For any on-campus work requests, please use the WebTMA work order system.

1. Go to the WebTMA work order system.
2. Remember that all fields marked in red are required to complete the request.
3. Enter your name in the Requestor Name field.
4. Enter your phone number and/or extension in the Phone # field.
5. Enter an email address in the Requester E-mail field.
6. If you do not have an email address, uncheck the box that says "Notify Me".  (A valid email address must be inserted if you wish to receive a reply.)
7. Using the dropdown feature, select the Building in the Building Name field.
8. NOT required, but in the Room # field, select the area number (or space number) - otherwise leave it blank and write the room # into the Service request field below.
9. Enter specific comments in the Service Requested field describing the problem and necessary fixes. Please be as specific as possible as to how the request pertains to you.  The more information you can give the Facilities Management Team, the better they can provide the service needed.
10. Click Submit.
11. When WebTMA receives your request, a confirmation window will open to let you know the request was submitted.  Take note of the Request Number for future reference.
12. To submit another request, you can simply click OK and change the respective information.  This will create an entirely separate work order request.
13. If you are finished, please click OK and close the window.

Additional guidelines:

1. If you see something that seems like it might be an emergency, you can call our main Facilities line at 404.471.6331, or call Public Safety at 404.471.6400.
2. For any Facilities issues that arise after-hours, on weekends, or on holidays, please call the Public Safety non-emergency line at 404.471.6355.  They will get in touch with our on-call person.
3. Only Faculty and Staff should be entering work orders through WebTMA, not students.  Students who discover maintenance issues should either notify an RA/GA from their residence hall, a Faculty member, or a staff member.

The WebTMS system doesn't apply to rental home maintenance or Avery Glen Apartments.  Any rental home maintenance needs should continue to be reported to Agnes Scott College Property Management at averyglenmgmt@agnesscott.edu.

Contact Information

If you have any questions about submitting a work order, or anything else Facilities related, please contact Aramark Facility Services at 404.471.6331, or contact Yumiko Kanoura at ykanoura@agnesscott.edu