New Grad Student FAQ (Online Learning)

Are there discounts for hardware/software?
Yes, links to hardware and software discounts are available. For more information, see the “technology” pages of the college’s website (under “academics”) or visit Technology Discounts.

Does the college provide Wi-Fi access?
ASC’s Wi-Fi service, Woof Woof Wi-Fi, is available all over campus.

Should I be concerned about computer viruses, spyware and patching the operating system?
Yes. Any personal computer connecting to the campus network must have an active antivirus program installed. Please install antivirus prior to coming to campus.

PC Antivirus software examples: (free) AVG, Avast, Avira, Windows Defender (paid)  Bitdefender, TrendMicro, Norton Internet Security
Mac Antivirus software examples: (free) Avast, AVG, Avira, Norton’s iVirus (paid) Bitdefender for Mac, Norton for Mac and ClamXAV

The Support Services Fellow recommends Avira for Mac's because it’s free and consistently has the least amount of problems with the network.

What student personal computer issues does ITS support?
We assist with issues related to connecting to the network, diagnosing hardware problems and general operational issues. We cannot provide support for advanced system crashes or systems infected with a virus or malware, but we can refer you to Onyx Computer Repair Services.

If I purchase a computer, what should I get?
Windows Based Computer (minimum requirements)

  • Pentium i series or better processor
  • 2 GB RAM
  • 100 GB hard drive
  • Windows 7 or higher
  • Wireless capable

Apple (minimum requirements)

  • Pentium class processor
  • 2GB RAM
  • 100 GB hard drive
  • OS X
  • Wireless capable

What software should I install on my computer?

  • Antivirus (see above for examples of available options.)
  • Microsoft Office 2007 or higher OR a compatible word processing program -- ex: LibreOffice, Google Office Suite (Note: Microsoft Office for both Mac [Word, Excel,and Powerpoint] and PC are supported and installed on all college computer systems)
  • Chrome browser
  • Any other software you foresee yourself using at home to virtually attend class and complete your coursework

NOTE: Some software specific to classes is available on campus computers and doesn’t need to be purchased when the College is open: e.g., SPSS, SAS, Maple, Spartan, STATA, Systat, MatLab, Fathom, Cje, Chem Office, MathCAD and various graphic design programs.

All Macs on campus have the Adobe Creative Cloud Suite installed. The Macs in McCain G-11 and G-37 have the latest Adobe Suite installed. 

While classes are conducted online, if you plan on working on projects off-campus that require the Adobe Creative Cloud Suite, it’s suggested you purchase the Suite. Please refer to the Technology Discounts link to obtain the Agnes student discount for the Adobe Creative Cloud Suite, or any other applications you may need for your courses. Please note that the edition offered online currently from Adobe is newer than the version on campus, so there may be some compatibility issues with files once you return to campus.

What can I store my files?
Consider purchasing a 1TB external hard drive or a USB flash drive to back up your projects.

Remember that along with your Agnes email, you receive a Google Drive account with unlimited storage, so feel free to store anything there as well. You cannot directly sync your Adobe projects to Google Drive though.

How do I contact IT for help?

Main ITS Hours

8:30am - 4:30pm, Monday - Friday