Hours of Operation

• Staff: Monday through Friday - 8:30 a.m. - 4:30 p.m.
• Voice mail or email contact between 4:30 p.m. to 8:30 a.m.

Location: Walters Ground Level

Contact the Help Desk

• Phone: 404.471.5487
• Email: ITSHelp@agnesscott.edu
• Stop by the Help Desk: Walters Ground Level

When reporting a computer problem or printing supply need to the Help Desk, please include the following information
If system being reported is in a lab or classroom, provide the name of the Public Lab, Residence Hall Lab, Computerized Classroom

• Your name and extension
• If lab or classroom system, provide Computer # (see label on top of computer)
• Complete description of the problem and/or any error messages

Students Only: Dorm Room Personal Computer Problems
ITS Staff provide very limited personal computer support for students, these include but are not limited to:

• Basic recommendations on how to solve various computer-related problems you may experience with the computer in your dorm room
• Referral to local computer repair shops or ASC students who are able to provide similar services
• Troubleshooting and resolution of any network-related hardware or service problems
• Attempt to recover data from damaged flash drives if the flash drives are brought to the ITS Help Desk

ITS Staff can not

• Install/reinstall any hardware or software for you
• Repair any non-network-related problem
• If you are not sure, call the ITS Help Desk, x5487