Hours of Operation
- Staff: Monday through Friday - 8:30 a.m. - 4:30 p.m.
- Voice mail or email contact between 4:30 p.m. to 8:30 a.m.
Location: Walters Ground Level
Contact the Help Desk
- Phone: 404.471.5487
- Email: ITSHelp@agnesscott.edu
- Stop by the Help Desk: Walters Ground Level
When reporting a computer problem or printing supply need to the Help Desk, please include the following information
If system being reported is in a lab or classroom, provide the name of the Public Lab, Residence Hall Lab, Computerized Classroom
- Your name and extension
- If lab or classroom system, provide Computer # (see label on top of computer)
- Complete description of the problem and/or any error messages
Students Only: Dorm Room Personal Computer Problems
ITS Staff provide very limited personal computer support for students, these include but are not limited to:
- Basic recommendations on how to solve various computer-related problems you may experience with the computer in your dorm room
- Referral to local computer repair shops or ASC students who are able to provide similar services
- Troubleshooting and resolution of any network-related hardware or service problems
- Attempt to recover data from damaged flash drives if the flash drives are brought to the ITS Help Desk
ITS Staff can not
- Install/reinstall any hardware or software for you
- Repair any non-network-related problem
- If you are not sure, call the ITS Help Desk, x5487