Help Desk and Getting Help

The Help Desk provides a single point of contact and tier-one assistance for faculty, staff and student..

  • Providing Campus-wide information announcements regarding computer service related issues
  • Logging IT-related service and support requests into a departmental Help Desk tracking package
  • Escalating support and service related issues as needed
  • Monitoring and reporting service-related trends
  • Maintaining Standard Operating Procedures manual
  • Developing and distributing self-help related support materials
  • Managing Help Desk work-study students
  • Maintaining the College software library

Support Service Technicians provide tier-two desktop computing support and service which includes:

  • Performing diagnostic assessment, warranty service and repair of 750 campus-owned computer systems, peripherals, and software
  • Performing the installation, configuration and delivery of College owned computer hardware and software
  • Providing end-user and operational training for College supported applications
  • Conducting research and documentation on support related issues, emerging technologies and campus services
  • Managing asset inventory services
  • Participating in IT related project planning, development and implementation
  • Initiating product orders for all areas of the Campus