Top Ten Things Staff Should Know About ITS@ASC

  1. ITS…stands for Information Technology Services.  We provide all campus-wide service and support for administrative computing, desktop computing, instructional technology, media services, the network, and telecommunications.
  2. Help Desk:  If you have an information technology-related service or support issues or questions, contact the ITS Help Desk. Please do not direct your support or services requests to our support staff. We utilize a ticket tracking system and by contacting the Help Desk, your request will be more efficiently handled. You can leave voicemail or send email outside of normal operating hours.
  3. Campus Network:  Use your assigned network ID and password to log onto the campus network to access your email, network file and print services, and web services. Your network id is generally the first initial of your first name followed by your last name (Jane Doe would be “jdoe”).   Your initial password is:
  • First initial of your first name, capitalized
  • First initial of your last name, lower case
  • Initial account password is your first name first initial capitalized your last name first initial lower case and your id number, (i.e. Jk0123456).

You will be required to change your password the first time you login. The college password policy can be found at http://www.agnesscott.edu/its/policies-procedures/password-policy.html .  Your password will expire every 120 days. To reset your password go to the Agnes Scott Password Manager Portal.

Protect your computer account by:

  • Logging off when you leave a computerFailing to log off a computer or log off your email account leaves the door open for malicious activity with your account.
  • Practicing password safety:  choose a “secure” password; do not sharing your passwords with your friends or family, do not write your password down and leave it in your office; change your password every 120 days.
  • Computer viruses are a real threat.  All college-owned computers have Symantec AntiVirus software installed, with automatic virus definition file updates via the network.  
  • Be careful with your files. If it’s a really important document, make more than one copy of it and don’t keep both copies on the same diskette!  Floppy disks go bad and hard drives fail.  Save often and in multiple locations.
  • Network storage, the W: drive, is available for all academic departments to share information with fellow faculty.  This area is not accessible to students.  Use the network drive to share documents with fellow faculty in your department.  Don’t use the network drive as a location to back up your personal files!
  • Be careful of Spyware, any software that covertly gathers user information through the your Internet connection without your knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet.  Be careful what you download and click on.
  1. Wireless Networks:  Agnes Scott Wireless network (WoofWoofWiFi) is available in the Alston, Bradley Observatory, Buttrick Hall, Bullock Science Building, Dana, Evans Dining Hall and McCain Library.  Use your network login to access the service.
  • You need to have the Bradford agent and Antivirus installed on your computer.
  • How do I access it: Enable your wireless (WiFi) device & select WoofWoofWiFi, open a web browser and login using your ASC network ID and password.
  • If you have service issues or questions, contact the IT Help Desk at (404) 471.5487.
  1. Technology Purchases must go through ITS regardless of the funding source.  Emali itspurchase@agnesscott.edu or call x6320.
  2. Email Accounts:  All faculty can access email both on and off campus by using our Gmail portal,  http://scottiemail.agnesscott.edu. Your email address is your login id followed by @agnesscott.edu, (i.e., jdoe@agnesscott.edu).  Keep in mind there are faculty, staff and students that have the same first initial and last name.  In these cases, we use the middle initial in the username.  Make sure when sending email that you are using the correct email address of the recipient.
A note:
  • Be conscious of phishing-type email messages asking for your login and password.  Unless you have requested something that would ask for your login and password, make a habit of not giving out your login or password information.  The Agnes Scott IT department will never ask for your login and password via email.
  1. Media Needs for your Event
  • Please seek our involvement in the early stages of your event planning.  We’ll consult with you before you book the room and offer suggestions on which campus spaces will work best for your event and what equipment you’ll need.  We'll meet with you prior to your event and show you how to use the equipment.
    • Megan Simmons - Media Services Support Technician (msimmons@agnesscott.edu, ext. 5468).
    • China Wilson – Media Assistant Technician (cwilson@agnesscott.edu, ext. 6072).
  •  Booking the room.   All classrooms except  Buttrick G-4 are booked through the registrar’s office.  Most other space on campus is reserved through the Special Events office.
  • If you have media needs outside of normal business hours, arrangements for Media Services support must be made 10 business days in advance, via e-mail (msimmons@agnesscott.edu).
  • Media equipment is available for checkout in McCain library.  If you need to learn how to use any of this equipment, please contact us to arrange for training.
  • The Educational Technology Center (ETC) staff will provide video recording support for certain college events. Please see our link for more information on our recording policy. http://www.agnesscott.edu/its/policies-procedures/video-recording-of-events.htm
  1. Safe Computing:  Remember viruses are everywhere. Be careful what you open.  Save your files in multiple locations if you really care about them. Log off computers when you are not using them. Don’t share passwords. 

Be sure to read the college Policy on Acceptable Use of Electronic Resources found at http://www.agnesscott.edu/its/policies-procedures/acceptable-use-policy.html

  1. The college provides a variety of web-based services.  The following is a partial list of services of interest:
  • http://ascagnes.agnesscott.edu – web self service viewing your schedule, class rosters, submitting grades, advisee information, as well as payroll information
  • http://informer.agnesscott.edu - Colleague reporting software
  • http://lynda.com - 24x7x365 access to all training.  When you sign in, select the Sign in with your organization portal.
  • http://opd.agnesscott.edu.  You can access the directory from on campus or off campus through your web browser. When accessing the directory from off campus, you will be prompted to login to the directory. Information on updating your information can be found on the detail screens of the directory.
  1. Miscellaneous Information: Please be conscious about how much and what you print - Post student materials on your Moodle course site; before you print, ask yourself “do I need this printed”, and work with your students to keep printing costs down.
  • Keep your cell phone information updated so you will receive emergency notifications
  • Technology related policies can be found at http://www.agnesscott.edu/its/policies-procedures
  • ITS maintains a few laptops that can be checked out by faculty for short term use outside of campus
  • The Microsoft Office suite of software is installed on all campus computers
  • A variety of discipline specific or campus wide software is installed in various computer labs and classrooms