New Grad Student FAQ

Are computers required?
No, we do not require students to have a personal computer; however, we highly recommend it. The college provides public computer labs throughout campus for student use.

Should I bring a laptop?
Some grad classes have a higher population than computers available in the classroom, so be prepared to bring a laptop into the classroom.

Are there discounts for hardware/software?
Yes, links to hardware and software discounts are available. For more information, see the “technology” pages of the college’s website (under “academics”) or visit Technology Discounts.

Does the college provide Wi-Fi access?
ASC’s Wi-Fi service, Woof Woof Wi-Fi, is available all over campus.

How do I connect my computer to the network?
A set of instructions are/were included in your orientation packet. If you need an additional copy, drop by the ITS Help Desk, Walters Basement or contact the Support Services Fellow at itsgradhelp@agnesscott.edu.

Does the campus have printers?
Yes, a campus-wide print management solution was implemented in Fall 2010. Our printing system is called Scottie Printing. You may pickup your printing job from any printer on campus. All you need to do is scan your ID. Printers are located in Alston (2nd & 3rd floor), McCain (Ground floor and 1st floor), Buttrick (3rd floor), Campbell (Ground Floor), and Dana (2nd Floor). Instructions on how to use Scottie Printing from your personal computer are included in your orientation packet. All campus computer systems are automatically connected to Scottie Printing.

Should I be concerned about computer viruses, spyware and patching her operating system?
Yes. Any personal computer connecting to the campus network must have an active antivirus program installed. Please install antivirus prior to coming to campus.

PC Antivirus software examples: (free) AVG, Avast, Avira, Windows Defender (paid) Kapersky, Bitdefender, TrendMicro, Norton Internet Security
Mac Antivirus software examples: (free) Avast, AVG, Avira, Norton’s iVirus (paid) Bitdefender for Mac, Kapersky Virus Scanner, Norton for Mac and ClamXAV

The Support Services Fellow recommends Avira for Mac's because it’s free and consistently has the least amount of problems with the network.

What student personal computer issues does ITS support?
We assist with issues related to connecting to the network, diagnosing hardware problems and general operational issues. We cannot provide support for advanced system crashes or systems infected with a virus or malware, but we can refer you to Onyx Computer Repair Services.

If I purchase a computer, what should I get?
Windows Based Computer (minimum requirements)

  • Pentium i series or better processor
  • 2 GB RAM
  • 100 GB hard drive
  • Windows 7 or higher
  • Wireless capable

Apple (minimum requirements)

  • Pentium class processor
  • 2GB RAM
  • 100 GB hard drive
  • OS X
  • Wireless capable

What software should I install on my computer?

  • Antivirus (see above for examples of available options.)
  • Microsoft Office 2007 or higher OR a compatible word processing program -- ex: LibreOffice, Google Office Suite (Note: Microsoft Office for both Mac [Word, Excel,and Powerpoint] and PC are supported and installed on all college computer systems)
  • Chrome browser
  • Any other software you foresee yourself using at home to complete a project

NOTE: Some software specific to classes is available on public computers and doesn’t need to be purchased: e.g., SPSS, SAS, Maple, Spartan, STATA, Systat, MatLab, Fathom, Cje, Chem Office, MathCAD, Geometric Sketchpad and various graphic design programs.

All Macs on campus have the Adobe Creative Cloud Suite installed. The Macs in McCain G-11 and G-37 have Adobe Suite 2018 installed. However, if you plan on working on projects off-campus that require the Adobe Creative Cloud Suite, it’s suggested you purchase the Suite. Please refer to the Technology Discounts link to obtain the Agnes student discount for the Adobe Creative Cloud Suite. Warning: Because the edition Adobe is offering from their site is newer than the version we have, there may be some compatibility issues.

What else should I bring to campus?
If you are working with Adobe Creative Cloud software, please bring an external hard drive or a USB flash drive to back up your projects. The Support Services Fellow suggests getting a 1 TB drive.

Remember that along with your Agnes email, you receive a Google Drive account with unlimited storage, so feel free to store anything there as well. You cannot directly sync your Adobe projects to Google Drive though.

How do I contact IT for help?
June and July

8:00 AM - 5:15 PM, Monday - Thursday

  • Call the ITS Help Desk at 404 471-5487,
  • Send an email to itshelp@agnesscott.edu,
  • OR come by the Help Desk on the ground floor of Walters Hall

(During Summer Session 1 & 2) 5:15 PM - 9:15 PM, Monday - Thursday | 9:00am - 4:00pm, Saturday

  • Call the Support Services Fellow at 404-471-6304,
  • Send an email to itsgradhelp@agnesscott.edu,
  • OR come by the Support Services Fellow’s office in McCain G-11A

August - May

8:30am - 4:30pm, Monday - Friday

  • Call the ITS Help Desk at 404 471-5487,
  • Send an email to itshelp@agnesscott.edu,
  • OR come by the Help Desk on the ground floor of Walters Hall

(Starting May 28th) 4:30pm - 9:15pm, Monday - Thursday | 9:00am - 4:00pm, Saturday

  • Call the Support Services Fellow at 404-471-6304,
  • Send an email to itsgradhelp@agnesscott.edu,
  • OR come by the Support Services Fellow’s office in McCain G-11A