FAQ

Who is eligible for counseling services?

All currently enrolled undergraduate students are eligible for services. Fifth year and post bac students are eligible for one intake session and will be assisted with a referral to an off campus provider.

Why do students come to counseling?

Students use counseling services for a wide variety of concerns including managing relationships, handling family problems, coping with stress, homesickness, depression, anxiety, handling a crisis, eating and/or body image concerns, identity development (for example, gender, sexual or racial), sexual assault and relationship violence, self-esteem concerns, grief, and dealing with alcohol and/or drug concerns.

How much do services cost?

There is no charge to students for on-campus counseling services. However, due to CAPS model of care and the large volume of requests for services, not all students can be seen by an on-campus therapist. Students with Aetna (school-sponsored) coverage are eligible for off-campus counseling at no charge if student is referred by CAPS. Students with other insurance coverage may be responsible for co-pays and deductibles when referred for off-campus mental health services. 

How can I make an appointment?

Students should complete a Counseling Request Form either online or in person at the Wellness Center. Once the form is submitted, a staff member will contact the student within 24-48 hours to schedule an appointment.

What are your hours?

Counseling hours are 9:00 a.m. to 4:30 p.m. Monday through Friday, closed June and July.

What services are offered?

Services include individual, couples and group counseling; consultation and referral services; and outreach programming. 

Who has access to counseling records?

The confidentiality of all communications between a client and their mental health professional (and treatment records of that communication) are protected by law. Information can only be released with a student’s written permission. However, there are a few exceptions that are covered in detail in our informed consent form which will be reviewed at the first appointment.   

Are parents or guardians notified if a student seeks counseling?

CAPS adheres to the American Psychological Association's code of conduct and ethical principles as well as Georgia state law on this matter. In Georgia the confidential relations and communications between a licensed psychologist and client are the same as those provided by law between attorney and client. There are some exceptions to this which are detailed in our informed consent form. We may involve a student’s parents with the student’s permission when it seems important to treatment. Decisions regarding parental involvement in cases of emergency are decided on a case by case basis. Parents must provide their written consent to allow students under age 18 to be seen for counseling.

What should students do in the case of an emergency?

During regular business hours, students may walk in or call the Wellness Center at 404-471-7100. After hours, individuals experiencing mental health emergencies should call ASC Public Safety at 404-471-6400. 

What is counseling and are there any risks?

Different mental health practitioners have different approaches to counseling but, in general, counseling is a collaborative, confidential process designed to help individuals address their concerns, come to a greater understanding of themselves and learn effective personal and interpersonal coping strategies. It involves a confidential relationship between an individual and a trained therapist.

Because counseling often involves sharing sensitive, personal and private information, it may at times be distressing. During the course of counseling, there may be periods of increased anxiety or confusion. The outcome of counseling is often positive; however, the level of satisfaction for any individual is not predictable. 

How long do sessions last?

Individual counseling involves meeting one-on-one with a counselor for approximately 45 minutes. 

What is the typical length of treatment?

During the initial appointment, a counselor will determine the most appropriate treatment option (i.e. short-term, on-campus counseling or referral to off-campus services). On-campus counseling is short-term and is customized to fit a student’s needs.

What services are you unable to provide?

There are some mental health-related services that we are unable to provide (e.g., learning disability assessment, long-term psychotherapy). If one of these services are required, we will help with the referral process. Please be aware that these services generally involve a fee. In some cases, health insurance may cover some of the costs. Our services are unavailable during the summer break and other college holidays. Our staff are happy to assist with making referrals as necessary.

Do you offer psychiatric services?

A psychiatrist is available 1 day a week by appointment only.  Referrals to the psychiatrist are made through a CAPS counselor. There is no charge for these services. However, there is a no-show fee of $100 for intake appointments and $50 for follow-up appointments.

Can parents use your services?

While parents are not eligible for counseling services, they may call CAPS about issues related to dealing with college students and mental health. Confidentiality requirements prevent us from disclosing whether or not a student is in treatment with us. A student’s treatment may only be discussed with parents if the student has provided written consent.