General Telecommunications Information

GENERAL INFORMATION
The Office of Telecommunications provides telephony services to the entire Agnes Scott campus. Providing information on telephone equipment for faculty and staff, teleconferencing, long distance dialing both domestic and international.   We work with long distance providers to procure the most cost effective rates for faculty and staff.

LONG DISTANCE DIALING
The telecommunications department contracts with Qwest for faculty and staff long distance service. Faculty and staff members are issued a personal access code (PAC) composed of a 7-digit number, allowing them to make long distance calls while on campus. To get your PAC call Telecommunications, extension 5500. This PAC will be active until you leave the college.   Faculty and staff members are to review their monthly bills upon receipt and any charges for personal calls are to be reimbursed to the College in the Accounting Office with payment identified as such.

LONG DISTANCE POLICY
The college provides long distance service. Other service options with other carriers or any calling plans unrelated to the College's program will not work from campus phones, with the exception of personal calling cards or prepaid calling cards. It is against college policy for you to use your campus telephone number to set up phone or long distance services providing you with a toll free access number or international access number. The attempt to do so will cause you to be subject to all possible fines and penalties.

OBSCENE AND HARASSING TELEPHONE CALLS
Are unlawful. If at any time you receive an obscene or harassing telephone call, notify Public Safety at 404-471-6400 (on campus, call extension 6400) with the following information: 

1. Time of day call received 
2. Male or female 
3. Any background noise detected

PROBLEMS AND COMPLAINTS
Telecommunications help desk, extension 5500.

REPAIRS AND MAINTENANCE
Are reported to Telecommunications, extension 5500. Repairs other than emergencies will be handled in order of priority. Requests for adds and changes need to allow for 3 work days.

RESTRICTED CALLS
Are calls that begin with 900, 976, 811, and 511.

SAFETY
Comes first during electrical storms. Avoid using the telephone. There is a risk of dangerous shock from lightning. If your call is urgent, be brief.

VOICE MAIL
Is available to faculty and staff. To place a programming request contact the Telecommunications help desk extension 5500.