Top Ten Things Students Should Know About ITS@ASC
1. ITS…stands for Information Technology Services. We provide all campus-wide service and support for administrative computing, desktop computing, instructional technology, media services, the network, and telecommunications.
- ITS will connect your computer to the campus network and the internet. Any problems you might encounter with this connection will be repaired by ITS.
- If you have other personal computer problems unrelated to your network connectivity (such as your monitor or printer malfunction), you will be referred to alternative support resources.
2. Help Desk Call
us at x5487 or email email@example.com
Call us if you have information technology-related service or support issues or questions with College owned computer equipment, your network connection, or network service (email or web). The ITS Help Desk is located in Walters Hall G10 and is open M-F 8:30 a.m. – 4:30 p.m. You can leave a voicemail or send an email outside of normal operating hours.
Computer Consultants (RCC)
If you have computer problems or connectivity issues contact your Residential Computer Consultant (RCC) assigned to your dorm. If they cannot resolve your issue, they will refer you to the helpdesk with specific information to report about your problem. Here is a list of the RCCs for 2013-14.
Your network id is generally the first initial of your first name followed by your last name (Jane Doe would be “jdoe”). Use your network ID and password to log onto the campus network to access your email, network storage, print services and web services.
Please note, there are times where we have to use the middle initial on some network ids when we have duplicates.
We supply all new students with their Agnes Scott College network id, password and email address during the summer. If you have not used your account, misplaced the letter containing your account information, or did not receive your letter, please stop by the ITS Help Desk with your college ID card to obtain your account information. If you need your password reset, you must bring your college ID to the Help Desk.
Protect your computer account by
- Logging off when you leave a computer: Failing to log off a computer or log out of your email account leaves the door open for malicious activity with your account.
- Practicing password safety: Choose a “secure” password, do not share your passwords with your friends or family, do not write your password down and leave it where others can find it. Refer to the Password Policy and instructions for how to change your password. Your password will automatically expire every 120 days. To reset your password go to: https://legacy.agnesscott.edu/reset.
Do not share or download copyrighted music, sound files, and video files for personal enjoyment. Know what you are giving people access to before you share it. Bandwidth management hardware and software is in place to restrict P2P uploading from the campus and limit downloading capabilities. Be aware that Bit Torrents are completely blocked at this time.
5. Wireless Networks
Agnes Scott Wireless network (WoofWoofWiFi) is available in the Alston, Bradley Observatory, Buttrick Hall, Bullock Science Center, Dana, Evans Dining Hall and McCain Library. Use your network login to access the service.
- Scottie WiFi is available in the Residence Halls ONLY, the password will be emailed to you near the beginning of school.
- AveryGlen uses Comcast. There is a dsl modem provided for the apartments. For further detailed information on the WiFi networks, go to http://its.agnesscott.edu/OnlineDocs/ASC-WiFi.pdf
- If you have issues with WoofWoof WiFi call the ITS Help Desk x5487 or email firstname.lastname@example.org
- If you have issues with Scottie WiFi, please call Rely-Fi 404.931.2847 or email email@example.com
- If you have issues with your COMCAST service, please contact Comcast 1-800-934-6489
6. Email AccountsAccess to student email accounts is through the web, use the https://mail.agnesscott.edu/exchange url to check your email:
- Your email address is your login id followed by @agnesscott.edu, (i.e., firstname.lastname@example.org).
- Web Outlook services use secure communications, be sure to type https as part of the url.
prompted to login, type in the domain name before your user name, (i.e. ascnt\jdoe). See
- To setup email to be delivered to your mobile device, use the mail server address mail.agnesscott.edu
- If you want to use POP3 to receive your email through a desktop email client see http://its.agnesscott.edu/OnlineDocs/Email/genericpop3setup.pdf
- Initial account password is your first name first initial capitalized your last name first initial lower case and your student id number, (i.e. Jk0123456).
- Remember to LOG OUT of your email and close the web browser, if you don’t someone can access your account.
- Your Agnes Scott email account is used to send official communications to you from various college offices. Check it often.
- We do NOT back up student email. Each student is responsible for archiving their own email.
- There is a 10MB file size limit on Internet email attachments.
- Email quotas for students are in effect. See the email quota policy for more detail
- The email Deleted Items folder empties automatically once a week.
- Appliance based spam filtering is in effect, see http://its.agnesscott.edu/OnlineDocs/spam/barracuda_usersguide.pdf for details.
- Your email account is a privilege, not a right. Use it responsibly. Don't spam people.
7. Computer Labs on Campus***VERY IMPORTANT NOTE!!! All computer labs on campus run a software application called “Deep Freeze.”
- “THAWSPACE” – the T: drive, space located on a public computer that is not touched by Deep Freeze, is available for you to temporarily save a document to the hard drive. Files saved in Thawspace are deleted once a week.
- Any time a public computer is rebooted and at 3:00 a.m. each day, all documents NOT saved in Thawspace are deleted.
- P.A.W.S., the campus print management system, monitors and reports on campus printing. Each student is allocated a 500 sheets quota during the academic year at no charge to you. Please review the PAW Print Overview document located at http://www.agnesscott.edu/its/policies-procedures/paw-print.html for complete details related to student printing.
- Thin clients have been installed in various labs around campus. These computers rely on a network server to deliver a “virtual” computer image of software for you to use. Thin clients are compact, consume less energy, cost less and lower support costs for the device. You MUST save your work to a USB drive; these systems DO NOT have local hard drive storage.
Keep computing spaces clean. Pick up any mess you make, and remember food and drink are not permitted in computer labs.
8. Safe Computing
- Watch out for phishing scams asking for personal information and think before responding to email messages asking for personal information!
- ITS will never request your login and password via an email message. NEVER provide your login and password information to anyone requesting it via email!!!
- All personal computers connected to the campus network are required to use Anti-virus software. Keep your anti-virus definitions up to date. Scan your hard drive weekly.
- Use spyware software to protect your system – we recommend Spybot, Ad aware, and Malware bytes. Scan your systems on a regular basis. ITS will not remove malware from your computer.
- Harassment: If you feel you are being electronically harassed by someone through email or by other means on the network, report it to ITS immediately. DON’T DELETE THE HARRASSING EMAIL! However painful or disgusting harassing email might be, it is important to keep the file so that steps can be taken to cease the harassment.
9. Other ITS Services
- If you encounter any problems with your ID card, contact the Office of Telecommunication (x5500) located in Walters Hall G15
- For assistance with a variety of multi-media productions, contact the Technology Production Studio (x6059) located in McCain Library G43
- If you need media equipment for your presentation or special event, our staff can provide you with video and computer projectors, digital video and still cameras, overhead projectors, VHS, CD and DVD players. Media Services (x5498)
10. Useful WebsitesThe College provides a variety of web-based services. The following is a partial list of services of interest:
http://ascagnes.agnesscott.edu – web self service viewing your schedule, class rosters, submitting grades, advisee information, as well as payroll information
http://opd.agnesscott.edu - Online Telephone Directory
http://courses2.agnesscott.edu – course management system (Moodle)
http://www.agnesscott.edu/its/– ITS site
http://www.agnesscott.edu/its/educational-technology/index.html– Educational Technology Center site
http://library.agnesscott.edu – Library web site